Privacy & Security Policy

We respect your privacy and are committed to protecting it. Please take a moment to familiarize yourself with our privacy practices. By accessing the Service, you agree to our privacy practices as set out in this privacy statement. This statement describes the information that we collect and how that information may be used by the website ("Forwalk" or the "website" ) including any of its subdomains or sections and any of the mobile applications linked to the website.
By creating an account, contact us or purchasing goods or services, you consent to the use that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it.
We may also e-mail you, should we make any changes to the way in which we use your information so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes, and that you have consented to such use of your information.
This statement does not apply to information we collect through any other means, or to information collected on any other Company or third-party site that may link to or be accessible from the Service. We encourage you to learn about the privacy practices of those third parties.
Also the Forwalk website and mobile application may use “cookies”. This technologies help us to improve and to deliver a better and more personalized service by enabling us to: Estimate our audience size and usage patterns; Speed up your searches; Recognize you when you return to the Service’s online website. See our Cookies Policy for more information on what a cookie is and how we use them on our website.

Information We Collect About You

Personal information is data that can be used to uniquely identify or contact a single person. We collect several types of personal information from and about users of the Service.

Personal information that can be collected at the time of registration of the user:

  • Nickname (mandatory)
  • Email address (mandatory)
  • Photo (avatar)
  • Passowrd
  • Units of measure
  • Walking speed
  • Privacy settings
  • Favorites Trails

If you connect to the Service using credentials of a third party Social Networking Site (“SNS”) such as Facebook, Google, or Twitter, you also authorize us to collect your authentication information and encrypted access credentials, as well as information that is public under the terms and policies set out by your SNS. We may store this information so that it can be used for the purposes explained in this statement, and it may also be used to verify your credentials with the SNS. The information available to Ecotrotter from an SNS is affected by the privacy settings you establish at the SNS
Forwalk does not collect the age or the date of birth of its users. Accordingly, there is no specific processing of minor’s personal data. Forwalk is only addressed to users above 16 years old. If the user is under age he should not register on Forwalk.

Personal information that can be collected at the time of Purchasing a goods or service:

  • name
  • email address
  • payment transaction reference
  • customer address (optional)
  • shipping address (optional)

We do not store credit card details, we only hold a reference to the transaction made on that card from us. Please Note: When you place an order with us, we use a secure server. Any data you provide to us, is encrypted using a ‘Secure Socket Layer’ (SSL) session. SSL is an industry standard and is a widely used measure to guard against Internet messages being intercepted. All modern browsers support SSL encryption.

Use of personal information

Once you register or log in or submit information or Purchasing an goods or services through our website we will know who you are and your activities on this website and information about you and/or your company may be recorded on our systems. There are a number of areas within the Forwalk website which record personal data, including the: registration; billing; contact; invoice; and account sections. The information requested within these sections is collected for the purposes of:

  • administering your account (this will therefore include: registering your account; processing any orders which you make; communicating with you on any matter relating to the conduct of your account; and the provision of our services to you in general);
  • internal record keeping;
  • product and service development;
  • developing our website;
  • answering your queries or complaints;
  • market research; and
  • marketing our own products and services to you.

We would like to provide you with information about special features of our website, and/or our products and services, and other information which we think you may find interesting. We may send you such information by mail, push notification, email unless you have asked us not to do so. If you are a customer of ours or you have previously asked us for information on our products and services, we may send you information by email. However, in every marketing email message we send you we will give you the opportunity to unsubscribe from our mailings altogether. We do not provide your personal information to external organizations for their own marketing purposes without your explicit consent. If at any time you do not want your information used for direct marketing purposes please contact us at and if you decide that you no longer wish to receive marketing emails from us, please either follow the unsubscribe link in one of our marketing email messages or contact us at Where we are undertaking any services in collaboration with a third party (this will be clear from either the branding or notices on the website), then we may be required in order to provide the respective services, to share your account details with such third party in order to administrate the account (in a similar manner as mentioned above) and provide the respective services. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. These statistics will not include information that can be used to identify any individual. We may also need to disclose your information to comply with any court order, law or legal process, including to respond to any government or regulatory request or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Forwalk, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Exercise of rights

Forwalk guarantees the exercise of the rights of access, rectification, suppression, limitation and portability to the processor, as established by applicable regulations. At any time, any data subject who intends to exercise any such rights in connection with personal data will be able to do by accessing the Website, section “My Account”. Also, any subject interested on exercising any such rights in connection with personal data should contact Forwalk at the following email address:, including in the subject a clear reference to the right he/she intends to exercise and addressing the email to the attention of Forwalk. Forwalk shall answer the request in all cases, regardless of whether or not there is personal data of the particular data subject within its personal data filing systems. If the request does not comply with the requirements above, Forwalk shall request the data subject to provide the necessary additional information.

Data deletion request

Any user can request data deletion for themselves, or any customer can request data deletion for their Users, regardless of whether or not they are located in the EU. The request will need to be made from the email address associated with the account, and the User will be asked to identify security information to confirm account ownership. You can submit a data deletion request via email to with the subject "Data deletion request". The request will need to be made from the email address associated with the account on Please include as much information as possible regarding which data you would like to be deleted. We will reach out every step of the way to keep you updated on the deletion progress. Once data deletion is requested, and account ownership is confirmed, the data deletion request enters our queue. Generally, the data is deleted within 30 calendar days of the initial request. During the deletion, process data is securely purged from databases and servers. All related backup and log data will be deleted within 30 calendar days. Once data has been deleted, it cannot be recovered.

General and contact information

Forwalk are operated and managed by V.O.F. Ecotrotter, legal entity incorporated under Dutch law with tax number NL856075218B01 and its offices are located at Leiden, The Netherlands. The processing of personal data is governed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. Ecotrotter may be contacted in the following email address: